Responsible Gambling / 2.0 Self-Exclusion Program / 2.10 Complaints Process

2.10 Complaints Process

An SEP must specify a process for resolving complaints from a person about the operation of the program.
The complaints process must:

(a) specify how a complaint can be made;

(b) specify how information about complaints will be collected and retained; and

(c) enable the Commission to monitor compliance with the complaints process.

Ministerial Direction - Self-Exclusion Program