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Venue Manual Home
Venue Operator's Licence
Gaming Machine Entitlements
Responsible Gambling
Accounting and Auditing
Investigations, Compliance and Enforcement
Minor gaming activities
Venue Operational Requirements
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Responsible Gambling
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2.0 Self-Exclusion Program
Responsible Gambling
1.0 Responsible Gambling Code of Conduct
1.01 Requirement to have a Responsible Gambling Code of Conduct
1.02 Adopting and amending a Code of Conduct
1.03 Responsible Gambling Message
1.04 Interaction with customers – communications with gamblers
1.05 Interaction with customers – signs of distress
1.06 Gaming venue staff
1.07 Interaction with problem gambling support services
1.08 The gambling environment
1.09 Responsible gambling officer
1.10 Responsible Gambling Register
1.11 Review of Responsible Gambling Code of Conduct
2.0 Self-Exclusion Program
2.01 Requirement to have a Self-Exclusion Program
2.02 Administration of a Self-Exclusion Program
2.03 Process for Self-Excluding
2.04 Duration of self-exclusion
2.05 The provision of information to customers
2.06 Identification of a self-excluded person in the gaming machine area
2.07 Staff Training
2.08 Availability of Support Services
2.09 Data Management
2.10 Complaints Process
2.11 Responsible Gambling Register
2.12 Review of Self Exclusion Program
3.0 YourPlay Pre-commitment Scheme
4.0 Responsible Service of Gaming Training Course
2.0 Self-Exclusion Program
The
Gambling Regulation Act 2003
makes it compulsory for gaming venue operators to have a self-exclusion program (SEP) in place.
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