1.09 Responsible gambling officer
A responsible gambling officer must be available in the gaming machine area at all times gaming machines are available for gaming.
A venue operator must display prominently in the gaming machine area a notice advising that a responsible gambling officer is available for assistance at all times.
A responsible gambling officer must take all reasonable steps to:
(a) monitor the gaming machine area and ensure compliance with the Act, regulations and this code;
(b) ensure that staff record responsible gambling incidents and interventions in the responsible gambling register;
(c) observe customers who display behaviour that is consistent with gambling harm and provide assistance as necessary;
(d) provide advice to staff about gambling harm and how to respond to signs of gambling harm: and
(e) respond to customer enquiries and complaints about the supply of gambling in the approved venue.
A responsible gambling officer must complete prescribed responsible service of gambling training, if any.
Ministerial Direction - Responsible Gambling Codes of Conduct