An SEP must require a venue operator, or a person who manages an SEP on the venue operator’s behalf, to maintain regular contact with problem gambling support services and to develop agreed protocols in order to facilitate:
2.08 Availability of Support Services
(a) referral of a person to problem gambling support services; and
(b) the enhancement of the venue operator’s SEP.
An SEP must detail how regular contact will occur.
Ministerial Direction - Self-Exclusion Program