1.02 Adopting and amending a Code of Conduct
A venue operator must, except where that venue operator has adopted a model code, provide a copy of the code that will be implemented by the venue operator to the Commission for publication on the Commission’s website.
A code provided by a venue operator to the Commission and published on the Commission’s website will be deemed to be the code that must be implemented by the venue operator.
Amending a code
A code may be amended by the venue operator or, in the case of a model code, the code administrator.
Where a code is amended the venue operator or in the case of a model code the code administrator must provide a copy of the amended code to the Commission.
A venue operator can meet the standards and requirements set out in this direction by adopting a model code provided that model code complies with this direction.
Where a venue operator adopts a model code, the model code published on the Commission’s website will be deemed to be the code that will be implemented by the venue operator.
A venue operator who has adopted a model code must notify the Commission:
(a) that the venue operator has adopted a model code; and
(b) the name of the code administrator whose code has been adopted.
Availability of the code
A code must be available:
(a) to customers (and must specify how this will occur); and
(b) where the venue operator has a website, on that website.
Consistency with the Act
A code implemented by a venue operator must:
(a) meet the requirements of the Act; and
(b) comply with this and any other relevant Ministerial direction.
Clarity of the code
A code must be written in a manner that will enable it to be readily understood by customers.
As a minimum requirement, a code must be written in plain English and be presented in such a way as to be reasonably accessible to customers, including customers from culturally and linguistically diverse backgrounds.