8.4 Gaming Machine Events, Faults and Malfunctions
Sections 5.28 and 6.75 Table 1 of the Australian/New Zealand Gaming Machine National Standard 2016 provide detailed information relating to events that cause gaming machines to cease to function in the manner in which it was designed and programmed to function.
As a minimum, venue operators must ensure that when an event has occurred to cause one or more gaming machine(s) to cease to function in the manner in which it was designed and programmed to function, the gaming machine reacts in the following way:
- There is a clearly displayed message that an event has occurred
- All player inputs are disabled except for a Service Button and, optionally, any inputs required for Audit Mode. This includes disabling coin and banknote input
- An identifiable alarm is sounded for at least 1.5 seconds
- Any game play is saved in its current incomplete condition. The reels must cease spinning immediately
- If the gaming machine was in hopper payout, the hopper is turned off and the brake applied
If a patron dispute arises from a gaming machine not functioning in the manner in which it was designed and programmed to function refer to Chapter 5.4 - Patron Disputes
Industry participants can access, via the following link, templates for Gaming Machine Event Register (PDF: 63KB) and Suspected Malfunction of a Gaming Machine Form (PDF: 58KB). Venues may wish to produce their own documents. These templates indicate the minimum details required in a suggested format.