Responsible Gambling / 1.0 Responsible Gambling Code of Conduct / 1.10 Responsible Gambling Register

1.10 Responsible Gambling Register

A venue operator must establish and maintain a responsible gambling register and must ensure that details of all responsible gambling incidents and interventions are recorded in this register, including:

    (a) date and time the incident occurred;

    (b) details of the incident;

    (c) details of the intervention made in response to the incident;

    (d) details of the customer’s response to the intervention, if known;

    (e) date and time the entry was recorded in the responsible gambling register; and

    (f) the name of the individual, if this is provided voluntarily by that individual.


A venue operator must retain the information in the responsible gambling register for not less than six months from the day it was recorded in the responsible gambling register.

A venue operator must provide a copy of the responsible gambling register to the Victorian Gambling and Casino Control Commission on request.

A venue operator may provide information in the responsible gambling register to a Venue Support Worker for training and development purposes provided that information does not include the name or identifying characteristics of any person.



Ministerial Direction - Responsible Gambling Codes of Conduct