1.05 Interaction with customers – signs of distress
A venue operator must take all reasonable steps to ensure that customers in the gaming machine area are regularly observed to monitor behaviour that is consistent with gambling harm.
A venue operator must not encourage or induce a person to engage in intensive or prolonged gaming machine play.
A venue operator is expected to ask a person to take a break away from the gaming machine area where an interaction has occurred and that interaction has determined that the person is angry while gaming or has requested assistance as a consequence of their gaming.
A venue operator is expected to interact with a person who has been observed to have been playing gaming machines for a prolonged period without a break and ask that person to take a break away from the gaming machine area.
A venue operator is expected to interact with a person who:
(a) has been asked to take a break and refuses to take a break away from the gaming machine area;
(b) plays multiple gaming machines simultaneously; or
(c) reserves a gaming machine in order to play another gaming machine.
Ministerial Direction - Responsible Gambling Codes of Conduct