Responsible Gambling

A venue operator must display prominently in the gaming machine area a notice advising that a responsible gambling officer is available for assistance at all times.

A responsible gambling officer must take all reasonable steps to:

(a) monitor the gaming machine area and ensure compliance with the Act, regulations and this code;

(b) ensure that staff record responsible gambling incidents and interventions in the responsible gambling register;

(c) observe customers who display behaviour that is consistent with gambling harm and provide assistance as necessary;

(d) provide advice to staff about gambling harm and how to respond to signs of gambling harm: and

(e) respond to customer enquiries and complaints about the supply of gambling in the approved venue.