Responsible Gambling

A code provided by a venue operator to the Commission and published on the Commission’s website will be deemed to be the code that must be implemented by the venue operator.

Amending a code

A code may be amended by the venue operator or, in the case of a model code, the code administrator.

Where a code is amended the venue operator or in the case of a model code the code administrator must provide a copy of the amended code to the Commission.

Model codes

A venue operator can meet the standards and requirements set out in this direction by adopting a model code provided that model code complies with this direction.

Where a venue operator adopts a model code, the model code published on the Commission’s website will be deemed to be the code that will be implemented by the venue operator.

A venue operator who has adopted a model code must notify the Commission:

(a) that the venue operator has adopted a model code; and

(b) the name of the code administrator whose code has been adopted.

A code must be available:

(a) to customers (and must specify how this will occur); and

(b) where the venue operator has a website, on that website.

A code implemented by a venue operator must:

(a) meet the requirements of the Act; and

(b) comply with this and any other relevant Ministerial direction.

A code must be written in a manner that will enable it to be readily understood by customers.

As a minimum requirement, a code must be written in plain English and be presented in such a way as to be reasonably accessible to customers, including customers from culturally and linguistically diverse backgrounds.

Ministerial Direction - Responsible Gambling Codes of Conduct