1.04 Interaction with customers – communications with gamblers
(a) induce a person to enter or remain in the gaming machine area;
(b) induce gaming machine play (with the exception of communication that forms part of a lawful loyalty scheme); or
(c) reinforce or encourage fallacies or misconceptions about gaming machines, including but not limited to:
i. telling a person that he or she can make money playing a gaming machine;
ii. telling a person that a gaming machine or gaming machine jackpot has or has not paid, or that it is due to pay, winnings; Victoria Government Gazette S 85 21 February 2020 3
iii. discussing luck or superstitions;
iv. telling a person that a ‘near miss’ means the gaming machine is about to pay winnings;
v. suggesting or encouraging the belief that a spin on a gaming machine is not independent of another spin on that gaming machine;
vi. suggesting or encouraging the belief that there are strategies that a person can use to win when playing a gaming machine (for example, increasing or decreasing the amount bet per line or number of lines on which a bet is made); or
vii. telling a person that he or she deserves to win.
With the exception of EFTPOS signage, a venue operator must not induce a person to:
(a) withdraw money, or withdraw more money, from a cash facility; or
(b) leave the approved venue to obtain money, or obtain more money, to enable that person to play, or to continue to play, a gaming machine.
A venue operator may however direct a person to a cash facility when requested to do so by a customer.
Ministerial Direction - Responsible Gambling Codes of Conduct