Responsible Gambling / 2.0 Self-Exclusion Program / 2.05 The provision of information to customers

2.05 The provision of information to customers

An SEP must establish a process for self-exclusion and must specify the steps a person:

    (a) needs to take to voluntarily self-exclude;

    (b) must take to revoke a decision to self-exclude; and

    (c) must take to vary the terms of a self-exclusion.


An SEP must be designed so that:

    (a) a person considering self-exclusion is not deterred by unnecessary administrative requirements and complexities; and

    (b) there is capacity to assist a person who chooses to self-exclude to also self-exclude from gaming venues that have a different SEP.


Ministerial Direction - Self-Exclusion Program