Venue Operational Requirements / 12. Keys and Locks / 12.3 Lost, Stolen or Damaged Gaming Machine Keys
Venue Operational Requirements
01. Approval of premises for gaming
1.1 Gaming in approved venue declared lawful 1.2 Premises approval 1.3 Modification of gaming machine area 1.4 Amendment to licence conditions 1.5 Gaming only permitted in gaming machine area 1.6 Enforcement of Commission rules for venue operators
02. Gaming Machine Area (GMA) - size, layout and facilities2.01 Location 2.02 Children's play areas 2.03 Lighting 2.04 Perimeter barriers surrounding the gaming machine area 2.05 Layout of gaming machines 2.06 Gaming machine bases 2.07 Cabling 2.08 Gaming machine identification numbers 2.09 Gaming machine floor position numbers 2.10 Venue environmental limits 2.11 Windows Not To Be Removed or Obscured
03. Acquisition, Installation, Storage, Sale and Disposal of Gaming Machines3.01 Authority to Possess Gaming / Monitoring Equipment 3.02 Acquisition of Gaming Machines 3.03 Installation of Gaming Machines in a Gaming Machine Area 3.04 Notice to the Commission of Gaming Machine Installation 3.05 Certificates of Installation (Certification by GIE and Entitlement Holder) 3.06 Gaming Machines in a Gaming Machine Area Must Be Connected to Approved Electronic Monitoring System 3.07 Possession of a Gaming Machine that is not in operating order 3.08 Storage of Gaming Machines Not In A Gaming Machine Area 3.09 Sale or Disposal of Gaming Machines/Equipment 3.10 Game Changes - Hardware and Software and Changes to the Gaming Machine Area Layout
04. Gaming Hours4.1 Gaming Periods 4.2 Restriction on Gaming Periods 4.3 24 Hour Gaming Approval 4.4 Out of Hours Gaming (is Prohibited)
05. Patrons5.1 Patron Access to Gaming 5.2 Removal of Certain Persons 5.3 Playing of Gaming Machines by Intoxicated Persons Prohibited 5.4 Patron Disputes 5.5 Patrons Requesting Transactions Receipts 5.6 Loyalty Schemes 5.7 Pre-commitment Scheme
06. Gaming Machine Interference6.1 Gaming Prohibited on Unprotected Devices 6.2 Unlawful Interference With Gaming Equipment 6.3 Protection of Sensitive Areas of Gaming Equipment
07. Gaming Machine Operations - Machine Compliance7.01 Pre-Commitment Mechanism 7.02 Gaming Tokens 7.03 Clocks 7.04 Electronic Information (Player Information Display (PID)) 7.05 Jackpot Information 7.06 Spin Rates 7.07 Banning Large Denomination Note Acceptors and Autoplay Facilities 7.08 Bet Limit 7.09 Banknote Acceptor Disable Limit 7.10 Non-Acceptance of Invalid Banknote 7.11 Power Supply to Gaming 7.12 Gaming Equipment Log Book to Record Logic Area Access
08. Events, Faults and Malfunctions8.1 Electrical Failure at Venue 8.2 Floods / Fires at Venue / Disruption to Gaming 8.3 Defective Gaming Machines Not Allowed 8.4 Gaming Machine Events, Faults and Malfunctions 8.5 Gaming Equipment Event - Non-Payment to Customer 8.6 Substantial / large wins over $10,000
09. Cashier Station 10. Security Arrangements - General 11. Display and Inspection of Notices, Signs and Rules11.1 Venue Operator's Licence 11.2 Notices to be displayed at entrances to the Gaming Machine Area 11.3 Notice of availability of VCGR Rules 11.4 Player Information Posters 11.5 Player InformationTalkers 11.6 Player Information Brochures
12. Keys and Locks12.1 Gaming Equipment Keys and Locks 12.2 Key Control and Management System 12.3 Lost, Stolen or Damaged Gaming Machine Keys
13. Supervision of Gaming Machine Area / CCTV Requirements 14. Credit / Cash Facilities / Payment of Accumulated Credits / Book Pay Vouchers14.1 Credit 14.2 Cash Facility / Placement of ATMs 14.3 If an approved venue is on a racecourse 14.4 Payment of Accumulated Credits and Cashing of Cheques 14.5 Large Wins and Payouts 14.6 Book Pay Vouchers
15. Advertising12.3 Lost, Stolen or Damaged Gaming Machine Keys
If a gaming machine key is lost, stolen or damaged, please see the guidelines for lost, stolen or damaged gaming machine keys:
Lost, Stolen and Damaged Gaming Machine Keys (PDF: 44KB).
Industry participants can also access a Key Management Register template via the following link GMA Key Management Register (PDF: 62KB). Venues may wish to produce their own documents. This template indicates the minimum details required in a suggested format.