Venue Manual Home |
| Important Information for Noting |
| Terms and conditions |
Venue Operator's Licence Home Page |
| 8.0 Supervision charge |
| 1.0 Venue Operator's Licence |
| 4.0 Associates |
| 2.0 Include or Remove Premises |
| 3.0 Nominees |
| 5.0 Licence Responsibilities and Obligations |
| 6.0 Gaming Industry Employees |
| 7.0 Community Benefit Statements |
Gaming Machine Entitlements |
Responsible Gambling Home |
| 1.0 Responsible Gambling Code of Conduct |
| 2.0 Payment of Entitlements |
| 3.0 Forfeiture of Entitlements |
| 1.0 Amending Entitlement Conditions |
| 4.0 Transfer of Entitlements |
| 1.01 Requirement to have a Responsible Gambling Code of Conduct |
| 2.0 Self-Exclusion Program |
| 2.01 Requirement to have a Self-Exclusion Program |
| 2.02 Administration of a Self-Exclusion Program |
| 1.03 Responsible Gambling Message |
| 1.04 Interaction with customers – communications with gamblers |
| 1.11 Review of Responsible Gambling Code of Conduct |
| 1.10 Responsible Gambling Register |
| 1.07 Interaction with problem gambling support services |
| 1.09 Responsible gambling officer |
| 1.08 Pre-commitment Scheme |
| 1.06 Gaming venue staff |
| 1.02 Adopting and amending a Code of Conduct |
| 1.05 Interaction with customers – signs of distress |
| 2.04 Duration of self-exclusion |
| 2.05 The provision of information to customers |
| 2.06 Identification of a self-excluded person in the gaming machine area |
| 2.07 Staff Training |
| 2.08 Availability of Support Services |
| 2.09 Data Management |
| 2.10 Complaints Process |
| 2.11 Responsible Gambling Register |
| 2.12 Review of Self Exclusion Program |
| 2.03 Process for Self-Excluding |
| 3.0 YourPlay Pre-commitment Scheme |
| 4.0 Responsible Service of Gaming Training Course |
Accounting and Auditing |
| Accounting and Auditing Venue Requirements |
| Jackpot Monitoring Fact Sheet |
Investigations, Compliance and Enforcement |
| 1.0 Functions of Inspectors |
| 2.0 Identification of Inspectors |
| 3.0 Power of Inspectors |
| 4.0 Offences Relating to Obstruction of Inspectors |
| 5.0 Providing False or Misleading Information |
| 6.0 Additional Considerations |
| 7.0 Disciplinary Action |
Minor gaming activities |
| 1.0 Community and charitable gaming |
| 3.0 Trade Promotion Lotteries |
| 1.1 Raffles |
| 1.2 Bingo |
| 1.3 Lucky Envelopes |
| 1.5 Other Community Gaming |
| 1.4 Fundraising Event |
| 2.0 Declaration as a Community or Charitable Organisation |
Venue Operational Requirements |
| 03. Acquisition, Installation, Storage, Sale and Disposal of Gaming Machines |
| 02. Gaming Machine Area (GMA) - size, layout and facilities |
| 04. Gaming Hours |
| 05. Patrons |
| 06. Gaming Machine Interference |
| 07. Gaming Machine Operations - Machine Compliance |
| 08. Events, Faults and Malfunctions |
| 10. Security Arrangements - General |
| 11. Display and Inspection of Notices, Signs and Rules |
| 12. Keys and Locks |
| 14. Credit / Cash Facilities / Payment of Accumulated Credits / Book Pay Vouchers |
| 15. Advertising |
| 09. Cashier Station |
| 13. Supervision of Gaming Machine Area / CCTV Requirements |
| 01. Approval of premises for gaming |
| 3.08 Storage of Gaming Machines Not In A Gaming Machine Area |
| 4.4 Out of Hours Gaming (is Prohibited) |
| 6.1 Gaming Prohibited on Unprotected Devices |
| 7.01 Pre-Commitment Mechanism |
| 1.2 Premises approval |
| 1.1 Gaming in approved venue declared lawful |
| 1.5 Gaming only permitted in gaming machine area |
| 1.3 Modification of gaming machine area |
| 1.4 Amendment to licence conditions |
| 2.10 Venue environmental limits |
| 1.6 Enforcement of Commission rules for venue operators |
| 2.01 Location |
| 9.1 Cashier Station Operations and Installation of Gaming Equipment |
| 2.03 Lighting |
| 7.02 Gaming Tokens |
| 2.11 Windows Not To Be Removed or Obscured |
| 7.03 Clocks |
| 2.04 Perimeter barriers surrounding the gaming machine area |
| 2.06 Gaming machine bases |
| 2.05 Layout of gaming machines |
| 2.07 Cabling |
| 2.08 Gaming machine identification numbers |
| 2.09 Gaming machine floor position numbers |
| 3.09 Sale or Disposal of Gaming Machines/Equipment |
| 3.03 Installation of Gaming Machines in a Gaming Machine Area |
| 3.06 Gaming Machines in a Gaming Machine Area Must Be Connected to Approved Electronic Monitoring System |
| 3.07 Possession of a Gaming Machine that is not in operating order |
| 3.01 Authority to Possess Gaming / Monitoring Equipment |
| 3.02 Acquisition of Gaming Machines |
| 4.2 Restriction on Gaming Periods |
| 3.04 Notice to the Commission of Gaming Machine Installation |
| 3.05 Certificates of Installation (Certification by GIE and Entitlement Holder) |
| 3.10 Game Changes - Hardware and Software and Changes to the Gaming Machine Area Layout |
| 5.4 Patron Disputes |
| 4.1 Gaming Periods |
| 5.6 Loyalty Schemes |
| 4.3 24 Hour Gaming Approval |
| 5.1 Patron Access to Gaming |
| 5.2 Removal of Certain Persons |
| 5.5 Patrons Requesting Transactions Receipts |
| 5.3 Playing of Gaming Machines by Intoxicated Persons Prohibited |
| 7.04 Electronic Information (Player Information Display (PID)) |
| 7.07 Banning Large Denomination Note Acceptors and Autoplay Facilities |
| 6.2 Unlawful Interference With Gaming Equipment |
| 7.09 Banknote Acceptor Disable Limit |
| 6.3 Protection of Sensitive Areas of Gaming Equipment |
| 7.05 Jackpot Information |
| 8.1 Electrical Failure at Venue |
| 7.08 Bet Limit |
| 7.06 Spin Rates |
| 7.11 Power Supply to Gaming |
| 7.10 Non-Acceptance of Invalid Banknote |
| 8.3 Defective Gaming Machines Not Allowed |
| 8.2 Floods / Fires at Venue / Disruption to Gaming |
| 7.12 Gaming Equipment Log Book to Record Logic Area Access |
| 8.5 Gaming Equipment Event - Non-Payment to Customer |
| 8.4 Gaming Machine Events, Faults and Malfunctions |
| 11.1 Venue Operator's Licence |
| 11.3 Notice of availability of VCGR Rules |
| 11.4 Player Information Posters |
| 10.1 Security - General |
| 11.6 Player Information Brochures |
| 12.3 Lost, Stolen or Damaged Gaming Machine Keys |
| 11.2 Notices to be displayed at entrances to the Gaming Machine Area |
| 11.5 Player InformationTalkers |
| 12.2 Key Control and Management System |
| 12.1 Gaming Equipment Keys and Locks |
| 14.1 Credit |
| 13.1 Electronic and Physical Supervision for the Conduct of Gaming |
| 14.2 Cash Facility / Placement of ATMs |
| 14.4 Payment of Accumulated Credits and Cashing of Cheques |
| 14.3 If an approved venue is on a racecourse |
| 15.1 Publication of Gaming Machine Advertising |
| 14.5 Large Wins and Payouts |
| 15.2 Gaming Machine Related Signs |
| 8.6 Substantial / large wins over $10,000 |
| 14.6 Book Pay Vouchers |
| 2.02 Children's play areas |
| 5.7 Pre-commitment Scheme |
